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After Sales Policy

This after-sales policy is to be used as a resource by sellers and buyers on the 360 CPA Network. Please review the following policies carefully.

Time Limit
After-sales service is available after the order is paid for and before the order is closed.

If there are any after-sales issues, the processing time will be extended.

How to apply for after-sales support?
You can guide customers to click the ”After-sales“ button on the Order Details page to apply for after-sales. Explain your reason, upload corresponding pictures, then submit the application. Our Support team will approve your application within 48 hours, after which a solution will be discussed with you according to your situation. The solution given by Support shall be the final solution.

360 CPA Network will offer a quicker after-sales solution and will appreciate it a lot if you guide your customers to provide:

Photos or videos of the damaged item to prove damage.

The products need to be returned to 360 CPA Network if our After-sales Team asks for a return.

Except for the important interpretation, 360 CPA Network will make a Refund, Resend, or Accept the Return for any of the following cases:

  1. Orders Delayed.

Orders lack tracking information, are in transit, are pending, or expired after 60 days from the date the order departed from the 360 CPA Network warehouse. The following countries and shipping methods may be different:

For orders shipped to the USA, it is after 38 days counting from the date the order departed from the 360 CPA Network warehouse.

For Brazil, it is after 110 days counting from the date the order departed from the 360 CPA Network warehouse due to strict customs clearance in Brazil.

For some special shipping methods, we cannot deal with your after-sales issues. (See the following important interpretation)

Notes:

Sometimes, the order has arrived at the nearest post office to you and made it pending because of an insufficient address, package unclaimed, no such number, etc. It will be much more convenient for customers to contact the local post office or go to the post office for delivery.

  1. Order not received.

360 CPA Network will not deal with the refund or resend if the tracking information shows the order is delivered.

If your customers do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

Tracking Information Alert. The tracking information shows Alert, the reasons listed below:

  • Incorrect/insufficient Address.
  • No Such Number.
  • Recipient unknown.
  • Refused.
  • Do not pick up in time.
  • No safe delivery location.
  • Uncleared customs.
  • Others.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, your customers need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company.

360 CPA Network cannot offer a refund or resend if you don’t process the undelivered order or package destroyed by the logistic company.

If orders that have not been signed for are not handled in time or have been destroyed by the shipping company, 360 CPA Network cannot refund or resend the item.

  1. Products Damaged.

360 CPA Network provides a full refund or replacement if the packages arrive badly damaged.

360 CPA Network provides a partial refund/replacement if packages that arrive are partially damaged (except thread, slightly wrinkled, small scratches, etc.).

Notes:

For fragile products, a refund is highly recommended.

For damaged packing boxes, 360 CPA Network cannot offer any refunds or other after-sale services due to the long-distance international delivery.

For ordinary products, your customers shall apply for after-sales service to 360 CPA Network within 30 days after the package is delivered.

For electronic products, your customers shall apply for after-sales service to 360 CPA Network within 30 days after the package is delivered.

  1. Incorrect or Missing Products.

360 CPA Network has a strict quality control process before products are dispatched. 360 CPA Network will deal with incorrect or missing products as follows:

For incorrect products, 360 CPA Network offers a full refund or replacement.

For products with the wrong color, size which doesn’t affect product function, etc., 360 CPA Network offers a partial refund.

For parts missing that don’t affect product function, 360 CPA Network may refund partially or resend the missing part; for parts missing that affect product function, 360 CPA Network will resend the product only.

For accessories, 360 CPA Network will resend the accessories.

Notes:

For size problems, 360 CPA Network will appreciate it a lot for size problems if your customer can measure the product according to the correct measurement method and provide us with the measurement photo. Then, our after-sales team will deal with it quickly.

  1. Orders Cancellation.

For order cancellation, 360 CPA Network offers a full refund before warehouses have processed products.

Important Interpretation

  1. Deadline for Opening after-sales.

Your customers cannot open after-sales if the order status is closed. 360 CPA Network will probably deal with your customers’ after-sales as all tracking information has been cleared.

Notes:

After-sales will be closed automatically if the order has been closed and your customers have not responded for seven consecutive days.

  1. Force Majeure.

360 CPA Network takes no responsibility for any product damage or shipping delay caused by an act of god, including but not limited to epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. However, 360 CPA Network will notify you by 360 CPA Network Chat, Email, etc.

Shipping Method Limits.

Some shipping methods are not trackable when orders arrive in some Countries, States, or Cities. 360 CPA Network lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods for some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, overseas territories, and overseas island areas.

Notes:

For DHL, CJPacket Fast Line, CJPacket JL Express, and CJPacket Thailand, a remote address will be charged an additional cost.

  1. Destination limits.

Due to limited international transportation, 360 CPA Network will not accept any after-sales when the orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana.

  1. Return.

Products can be returned to 360 CPA Network China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at the 360 CPA Network China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

Please return products within 30 days after receiving products.

  1. Unacceptable After-sales.

360 CPA Network shall not accept any unreasonable after-sales, including but not limited to:

  • The buyer does not like it.
  • The product description is not real.
  • Products smell unusual.
  • The buyer ordered the wrong items or SKU.
  • The shipping address was provided incorrectly.
  • Product differences are negotiated in advance.
  • Tracking information deleted by logistic companies.

360 CPA Network always tries to offer the best service. If you have any other questions, please feel free to contact us.